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    Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas

    Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas by Abas, Nurliyana

    Published 2014
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    Conference or Workshop Item
  2. 2
    Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia

    Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia by Abas, Nurliyana

    Published 2014
    Get full text
    Conference or Workshop Item

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