FACTORS AFFECTING EMPLOYEES' PERCEPTION OF CITIZEN RELATIONSHIP MANAGEMENT BENEFITS AND THE MODERATING ROLES OF INDIVIDUAL'S CULTURAL VALUES PERCEPTION / by Al Abri, Shafiq Darwish Mahil, 1980-, author, Suzilawati Kamarudin, supervisor 239117, Rosmini Omar, supervisor 538664, Sekolah Perniagaan Antarabangsa Azman Hashim 617120