Designing best practices for teaching and learning using a quality management system framework : the ISO 9001: 2000 approaches / by Mohd. Shoki Md. Ariff, Norzarina Sulong, Zainab Khalifah, Noor Abidah Mohd. Omar, Annual International Conference of the Australasian Association for Institutional Research (13th : 2002 : Perth, Australia)