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    Transitioning from Multichannel to Omnichannel Customer Experience in Service-Based Companies: Challenges and Coping Strategies

    Transitioning from Multichannel to Omnichannel Customer Experience in Service-Based Companies: Challenges and Coping Strategies by Carmen Gerea, Valeria Herskovic

    Published 2022-03-01
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  2. 2
    New Paths in Small Manufacturing: How is Digital Transformation Shaping Collaboration Between Designers and Craftspeople?

    New Paths in Small Manufacturing: How is Digital Transformation Shaping Collaboration Between Designers and Craftspeople? by Carmen Gerea, Valeria Herskovic, María Fernanda Rodríguez, Gabriela Cajamarca, Rodrigo Gajardo

    Published 2023-09-01
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