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When should organizations apologize in times of crises? : Examining how the timing of apologies, prior reputation and procedural justice influence stakeholders’ perceptions, attitu... by Cheng, Brinda Shu Yu., Ho, Benjamin Meng-Keng., Nur Aini Malik Fadjiar., Lau, Liang Tong.
Published 2012
Final Year Project (FYP) -
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When should organizations apologize in times of crises? : examining how the timing of apologies, prior reputation and procedural justice influence stakeholders’ perceptions, attitu... by Cheng, Brinda Shu Yu, Ho, Benjamin Meng-Keng, Nur Aini Malik Fadjiar, Lau, Liang Tong
Published 2013
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Final Year Project (FYP)