Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry by Chua, Bee Lia

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Green hotels: the state of green hotel research and future prospects by Chua, Bee Lia, Han, Heesup

Consequences of cruise line involvement: a comparison of first-time and repeat passengers by Chua, Bee-Lia, Lee, Sanghyeop, Han, Heesup

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Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty by Lee, Sanghyeop, Chua, Bee-Lia, Han, Heesup

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Consumers’ intention to adopt eco-friendly electric airplanes: The moderating role of perceived uncertainty of outcomes and attachment to eco-friendly products by Han, Heesup, Chua, Bee Lia, Sunghyup, Sean Hyun

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Eliciting customers’ waste reduction and water saving behaviors at a hotel by Han, Heesup, Chua, Bee Lia, Sunghyup, Sean Hyun

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Mobile hotel reservations and customer behavior: channel familiarity and channel type by Kim, Jinkyung Jenny, Chua, Bee-Lia, Han, Heesup

Malaysia as a culinary tourism destination : international tourists’ perspective / M. Shahrim Ab. Karim, Bee-Lia Chua and Hamdin Salleh by Ab. Karim, M. Shahrim, Chua, Bee-Lia, Salleh, Hamdin

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Armchair tourism: exploring individuals’ innovative travel experience in the with-corona era by Moon, Hyoungeun, Yu, Jongsik, Chua, Bee-Lia, Han, Heesup

Hotel data privacy: strategies to reduce customers' emotional violations, privacy concerns, and switching intention by Yu, Jongsik, Moon, Hyoungeun, Chua, Bee-Lia, Han, Heesup

Hotel privacy management and guest trust building: a relational signaling perspective by Moon, Hyoungeun, Yu, Jongsik, Chua, Bee Lia, Han, Heesup

A new tourism paradigm in the marketplace: armchair travel and destination experiences by Yu, Jongsik, Moon, Hyoungeun, Chua, Bee-Lia, Han, Heesup

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In search of a reciprocal relationship in dessert cafés: linking customer perceived innovativeness to value co-creation behavior by Ling, Esther Sii Wei, Chua, Bee-Lia, Han, Heesup

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Malaysia as a culinary tourism destination: international tourist's perspective by Abdul Karim, Muhammad Shahrim, Chua, Bee Lia, Salleh, Hamdin

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Impacts of cruise service quality and price on vacationers cruise experience: moderating role of price sensitivity by Chua, Bee Lia, Sanghyeop, Lee, Ben, Goh, Heesup, Han

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The role of physical environment in leisure service consumption: evidence from a ski resort setting by Chua, Bee Lia, Lee, Sanghyeop, Huffman, Lynn, Hyun, Suk Choi

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Independent café entrepreneurships in Klang Valley, Malaysia – challenges and critical factors for success: does family matter? by Lee, Sanghyeop, Lee, Kai Sean, Chua, Bee Lia, Han, Heesup

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Investigating the key drivers of traveler loyalty in the airport lounge setting by Chua, Bee Lia, Sanghyeop, Lee, Kim, Hyeon Cheol, Han, Heesup

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Shaping and enhancing airport lounge experiences: the application of brand personality and image congruity theories by Lee, Sanghyeop, Chua, Bee-Lia, Kim, Hyeon-Cheol, Han, Heesup

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Hotel restaurants’ challenges and critical success factors in Klang Valley, Malaysia: the inseparable roles of support centers and revenue streams by Lee, Sanghyeop, Lee, Kai Sean, Chua, Bee Lia, Han, Heesup

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