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  1. 1
    Marcas de experiencia: marcando la diferencia1

    Marcas de experiencia: marcando la diferencia1 by Estela Fernández Sabiote, Ph.D.

    Published 2011-09-01
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  2. 2
    Influence of emotions displayed by employees during service recovery

    Influence of emotions displayed by employees during service recovery by María Sicilia, M. Carmen Caro-Jiménez, Estela Fernández-Sabiote

    Published 2021-12-01
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    Article

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