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    On Predicting Ticket Reopening for Improving Customer Service in 5G Fiber Optic Networks

    On Predicting Ticket Reopening for Improving Customer Service in 5G Fiber Optic Networks by Lorenzo Ricciardi Celsi, Andrea Caliciotti, Matteo D'Onorio, Eugenio Scocchi, Nour Alhuda Sulieman, Massimo Villari

    Published 2021-10-01
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