Patient expectations of fair complaint handling in hospitals: empirical data by Sluijs Emmy M, Friele Roland D

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Patient organisations and the reimbursement process for medicines: an exploratory study in eight European countries by Friele Roland, van Dijk Liset, Noordman Janneke

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Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences by Sluijs Emmy M, Friele Roland D, Legemaate Johan

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Free choice of healthcare providers in the Netherlands is both a goal in itself and a precondition: modelling the policy assumptions underlying the promotion of patient choice thro... by Victoor Aafke, Friele Roland D, Delnoij Diana MJ, Rademakers Jany JDJM

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Benefits and problems of electronic information exchange as perceived by health care professionals: an interview study by Wiesman Floris J, Verheij Robert A, Zwaanswijk Marieke, Friele Roland D

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Determinants of patient choice of healthcare providers: a scoping review by Victoor Aafke, Delnoij Diana MJ, Friele Roland D, Rademakers Jany JDJM

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The impact of donor policies in Europe: a steady increase, but not everywhere by Blok Geke A, Gevers Sjef KM, Friele Roland D, Coppen Remco, van der Zee Jouke

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