MOTIVATION AND BENEFITS OF IMPLEMENTATION AND CERTIFICATION ACCORDING ISO 9001 - THE PORTUGUESE EXPERIENCE by Gilberto Santos, António Leal Millán

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The ISO 9001:2015 Quality Management System Standard: Companies' Drivers, Benefits and Barriers to Its Implementation by Laura Bravi, Federica Murmura, Gilberto Santos

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THE KANO MODEL AS A TOOL FOR ASSESSING THE QUALITY OF HUNTING TOURISM - A CASE FROM POLAND by Żywiołek Justyna, Marek Matulewski, Gilberto Santos

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The Main Benefits of the Implementation of the Quality Management System in Higher Education Institutions in Angola by Nicolay Africano, Ana S. Rodrigues, Gilberto Santos

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Risk level reduction in construction sites: Towards a computer aided methodology – A case study by Nuno Ferreira, Gilberto Santos, Rui Silva

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Why Most University-Industry Partnerships Fail to Endure and How to Create Value and Gain Competitive Advantage through Collaboration – A Systematic Review by Arlindo Marinho, Rui G. Silva, Gilberto Santos

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PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER by Justyna Żywiołek, Joanna Rosak-Szyrocka, Gilberto Santos

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Integration of Standardized Management Systems: A Dilemma? by Manuel Ferreira Rebelo, Gilberto Santos, Rui Silva

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Bethe states for the two-site Bose–Hubbard model: A binomial approach by Gilberto Santos, Changrim Ahn, Angela Foerster, Itzhak Roditi

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FACTORS AFFECTING CUSTOMER SATISFACTION IN EATERY BUSINESS - AN EMPIRICAL STUDY FROM BANGLADESH by Subrata Talapatra Khulna, Gilberto Santos, Anindya Gaine Khulna

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MAIN BENEFITS OF INTEGRATED MANAGEMENT SYSTEMS THROUGH LITERATURE REVIEW by Subrata Talapatra, Gilberto Santos, Kutub Uddin, Filipe Carvalho

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MAIN REASONS FOR RELIGIOUS TOURISM - FROM A QUANTITATIVE ANALYSIS TO A MODEL by Joanna Rosak-Szyrocka, Justyna Żywiołek, Radosław Wolniak, Gilberto Santos

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THE TRANSFORMATION OF WASTED SPACE IN URBAN VERTICAL GARDENS WITH THE CONTRIBUTION OF DESIGN TO IMPROVING THE QUALITY OF LIFE by Maria João Félix, Gilberto Santos, António Barroso, Paulo Silva

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Six Sigma: Main Metrics and R Based Software for Training Purposes and Practical Industrial Quality Control by Ana Rita Costa, Carla Barbosa, Gilberto Santos, M. RUi Alves

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The social wasp community (Hymenoptera, Vespidae) and new distribution record of Polybia ruficeps in an area of Caatinga Biome, northeastern Brazil by André Melo, Bruno Barbosa, Mariana Castro, Gilberto Santos, Fábio Prezoto

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Forecasting the Future Excellence: 30 Years of Evaluating Service Organizations in Slovakia by Kristina Zgodavova, Peter Bober, Nataša Urbančíková, Gilberto Santos, Andrea Sütőová

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The Quality Management System as a Driver of Organizational Culture: An Empirical Study in the Portuguese Textile Industry by Romeu Araujo, Gilberto Santos, José Batista da Costa, José Carlos Sá

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PROPOSITION FOR THE ALIGNMENT OF THE INTEGRATED MANAGEMENT SYSTEM (QUALITY, ENVIRONMENTAL AND SAFETY) WITH THE BUSINESS STRATEGY by Luís César F. M. Barbosa, Otávio José de Oliveira, Gilberto Santos

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Cost-Benefit Analysis of Implementing Circular Economy in a Portuguese Company: From a Case Study to a Model by Delfina Ramos, Luis Fonseca, Joaquim Gonçalves, Raquel Carvalho, Sandro Carvalho, Gilberto Santos

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Modelling of Determinants of Logistics 4.0 Adoption: Insights from Developing Countries by Shahbaz Khan, Rubee Singh, José Carlos Sá, Gilberto Santos, Luís Pinto Ferreira

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