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THE INFLUENCE OF E-SERVICE QUALITY AND E-RECOVERY TOWARDS REPURCHASE INTENTION ON ONLINE SHOP IN SURABAYA: THE MEDIATING ROLE OF CUSTOMER LOYALTY [PENGARUH KUALITAS E-SERVICE DAN... by Charly Hongdiyanto, Metta Padmalia, Gladys Greselda Gosal, Devi Vionita Wahanadie
Published 2020-09-01
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