UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY / by Ahmad Jusoh, editor, Abu Bakar Abdul Hamid, contributor, Ahmad Jusoh, contributor, Choi, Sang Long, contributor, Hendrikus K, contributor, Inda Sukati, contributor, Kat, Boon Hwee, contributor, Kwok, See Ying, 1986-, contributor, Rohaizat Baharun, contributor, Tan, Owee Kowang, 1968-, contributor, Zainab Khalifah, contributor, Zuraidah Sulaiman, contributor, Areni, Charles, contributor, Miller, Rohan, contributor