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Indrawati Mara Kesuma
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The Effect of Service Quality on Citizen's Expectation through Dimension of Tangible, Emphaty, Reliability, Responsiveness and Assurance (TERRA)
by
Irma Idayati
,
Indrawati Mara Kesuma
,
Ronal Aprianto
,
Suwarno Suwarno
Published 2020-09-01
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