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  1. 1
    E-CRM features in the context of airline e-ticket purchasing: a conceptual framework

    E-CRM features in the context of airline e-ticket purchasing: a conceptual framework by Ismail, Nor Alina, Hussin, Husnayati

    Published 2013
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    Proceeding Paper
  2. 2
    Perception on E-CRM features for airline websites in Malaysia: Some empirical evidence

    Perception on E-CRM features for airline websites in Malaysia: Some empirical evidence by Ismail, Nor Alina, Hussin, Husnayati

    Published 2015
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    Conference or Workshop Item

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