Service quality versus service excellence: a paradigm shift by Kasim, Rozilah, Umar, Muhammad Akilu, Juanil, David Martin Daud

Audit on public buildings by National Audit Department and public works department: a process overview by Ariffin, Khadijah Md, Juanil, David Martin @ Daud, Kasim, Rozilah

Evidence of municipal awareness as a construct for enhancing citizen satisfaction in municipal council of Malaysia by Bello, Muhammad Umar, Juanil, David Martin @ Daud, Kasim, Rozilah, Mohamed Razali, Muhammad Najib, Ngadiman, Yunos, Bon, Talib