Showing 1 - 4 results of 4 for search 'Keiningham, Timothy L.', query time: 0.02s Refine Results
  1. 1
    Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work /

    Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work / by Keiningham, Timothy L.

    Published 2006
  2. 2
    Customer lifetime value : reshaping the way we manage to maximize profits /

    Customer lifetime value : reshaping the way we manage to maximize profits / by Bejou, David, Keiningham, Timothy L., Aksoy, Lerzan

    Published 2006
  3. 3
    The customer delight principle : exceeding customers' expectations for bottom-line success /

    The customer delight principle : exceeding customers' expectations for bottom-line success / by 253458 Keiningham, Timothy L., Vavra, Terry G.

    Published 2001
  4. 4
    Service marketing /

    Service marketing / by 253439 Rust, Roland T., Zahorik, Anthony J., Keiningham, Timothy L.

    Published 1996

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