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    Requests classification in the customer service area for software companies using machine learning and natural language processing

    Requests classification in the customer service area for software companies using machine learning and natural language processing by María Ximena Arias-Barahona, Harold Brayan Arteaga-Arteaga, Simón Orozco-Arias, Juan Camilo Flórez-Ruíz, Mario Andrés Valencia-Díaz, Reinel Tabares-Soto

    Published 2023-03-01
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