Handling Complaints: Considerations for Prioritizing Complaints by Maude Laliberté, Lynne Casgrain, Karena D. Volesky

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La gestion des plaintes : quelle place pour l’éthique ? by Marjolaine Frenette, Maude Laliberté, Jean-Philippe Payment

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From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change by Marie-Eve Lemoine, Harvey Sigman, Vania Jimenez, Maude Laliberte

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La proche aidance et ses enjeux éthiques, cliniques et organisationnels en période de pandémie : l’expérience d’un Commissariat aux plaintes by Erica Monteferrante, Ayalla Weiss Tremblay, Jean-Philippe Payment, Maude Laliberté

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The Effect of Patient Complaints on Physicians in European and Commonwealth Countries with Public Healthcare Systems: A Scoping Review and Ethical Analysis by Erica Monteferrante, Karena D. Volesky, Julien Brisson, Harvey H. Sigman, Maude Laliberté

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Complaints Commissioners’ Assistance Function: System Navigator or Queue Jumper? by Maude Laliberté, Julien Brisson, Marie-Eve Lemoine, Jean-Philippe Payment, Emilie Blackburn

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La place de la bioéthique au sein du régime d’examen des plaintes dans le réseau de santé et de services sociaux québécois by Marie-Eve Lemoine, Julien Brisson, Emilie Blackburn, Jean-Philippe Payment, Maude Laliberté

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Supporting, Promoting, Respecting and Advocating: A Scoping Study of Rehabilitation Professionals’ Responses to Patient Autonomy by Emilie Blackburn, Evelyne Durocher, Debbie Feldman, Anne Hudon, Maude Laliberté, Barbara Mazer, Matthew Hunt

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Prioritization of Referrals in Outpatient Physiotherapy Departments in Québec and Implications for Equity in Access by Simon Deslauriers, Marie-Hélène Raymond, Maude Laliberté, Anne Hudon, François Desmeules, Debbie E. Feldman, Kadija Perreault

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