Total quality management implementation in higher education: concerns and challenges faced by the faculty by Md. Ariff, Mohd. Shoki, Zaidin, Norzaidahwati, Sulong, Norzarina

Relationship between customers’ perceived values, satisfaction and loyalty of mobile phone users by Md. Ariff, Mohd. Shoki, Hiew, Sok Fen, Ismail, Khalid

Website evaluation measures, website credibility and user engagement for municipal website by Bakri, Norhani, Majid, Muhammad Khairi, Md. Ariff, Mohd. Shoki

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Electronic service quality of Malaysia airline industry (low cost carrier) by Majid, Muhammad Khairi, Bakri, Norhani, Md. Ariff, Mohd Shoki

The level of knowledge in a model of school financial management by Ismail, Khalid, Syed Muhamad, Syed Ismail, Md. Ariff, Mohd. Shoki

Electronic Service Quality of Iranian internet banking by Md. Ariff, Mohd. Shoki, Zavareh, Farnaz Beheshti, Zakuan, Norhayati, Ishak, Nawawi

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Web-based factors influencing online purchasing in B2C market; view of ICT professional by Md. Ariff, Mohd. Shoki, Ng, Sze Yan, Zakuan, Norhayati, Ishak, Nawawi

Acceptance of internet banking systems among young managers by Md. Ariff, Mohd. Shoki, Yeow, S. M., Zakuan, Norhayati, Bahari, Ahamad Zaidi

The impacts of e-service quality and e-customer satisfaction on e-customer loyalty in internet banking by Ooi, Yun Leong, Zakuan, Norhayati, Md. Ariff, Mohd. Shoki, Ismail, Khalid

Penambahbaikan interaksi proses bisnes untuk perkhidmatan deposit dan pengeluar tabung haji by Md. Ariff, Mohd. Shoki, Khalifah, Zainab, Idris, Mohd. Hasbullah, Sulong, Nor Zarina

The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system by Md. Ariff, Mohd. Shoki, Ismail, Khalid, Zakuan, Norhayati, Ishak, Nawawi, Ismail, Khalid

The mediating effect of e-Satisfaction between e-Service quality and e-Loyalty in internet banking by Tavakoli, Zohreh Bang, Md. Ariff, Mohd. Shoki, Abdul Rahim, Kamaruzzaman, Ismail, Khalid

Utilitarian and hedonic information systems in social networking sites: the effect on e-satisfaction and word-of-mouth by Md. Ariff, Mohd. Shoki, Shan, Taykai, M. Zakuan, Norhayati, Abdul Rahim, Kamaruzzaman

Determination of brand personality dimensions for a laptop computer using AAKER’s brand personality scale by Md. Ariff, Mohd. Shoki, Ooi, Teck Lim, Zakuan, Norhayati, Ishak, Nawawi, Ismail, Khalid

Online purchasing behavior of Malaysia's young consumer by Md. Ariff, Mohd. Shoki, SzeYan, Ng., Zakuan, Norhayati, Abdul Rahim, Kamaruzzaman, Ismail, Khalid

An empirical study of brand image toward consumers decision making by Law, Lik Wang, Zakuan, Norhayati, Jusoh, Ahmad, Md. Ariff, Mohd. Shoki, Bahari, Ahamad Zaidi

Web-based factors affecting online purchasing behaviour by Md. Ariff, Mohd. Shoki, Yan, Ng Sze, Zakuan, Norhayati, Bahari, Ahamad Zaidi, Jusoh, Ahmad

Consumer perceived risk, attitude and online shopping behaviour; empirical evidence from Malaysia by Md. Ariff, Mohd.Shoki, Sylvester, Michele, M. Zakuan, Norhayati, Ismail, Khalid, Mat Ali, Kamarudin

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Examining users' e-satisfaction in the usage of social networking sites; contribution from utilitarian and hedonic information systems by Md. Ariff, Mohd. Shoki, Tay, Kai Shan, Zakuan, Norhayati, Ishak, Nawawi, Wahi, Mohd. Ridzuan

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Examining adoption of internet banking system among future managers and ICT professionals using unified theory of acceptance and use of technology model by Yen, Yippoh, Md. Ariff, Mohd. Shoki, Abdul Rahim, Kamaruzaman, Zakuan, Norhayati, Jusoh, Ahmad, Ismail, Khalid