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    A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

    A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model by Olegas Prentkovskis, Živko Erceg, Željko Stević, Ilija Tanackov, Marko Vasiljević, Mladen Gavranović

    Published 2018-12-01
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