Customer satisfaction and service quality challenges and issues in Malaysia / by Mohd. Effandi Yusoff author, Ahmad Sharifuddin Shamsuddin author, Norzaidahwati Zaidin author, Rohaizat Baharun author, Huam, Hon Tat author, Ang, Magdalene Chooi Hwa author, Muhamad Jantan author, Noor Hazarina Hashim author, Nor Zafir Md. Salleh author, Abu Bakar Abdul Hamid author, Ammar Yassin Ghalip author, Siti Zaleha Omain author, Chong, Shih Wei author, Run, Ernest Cyril De author, Muhammad Mohsin Butt author, Tiong, Yea Ching author, Mohd. Shoki Md. Ariff author, Hairi Kamis author, Khalid Ismail author