Quality assurance implementation : Users concern and challenges / by Khalid Ismail, author, Hariri Kamis, author, Mohd. Shoki Md. Ariff, author, Norzaidahwati Zaidin, 1967-, author, Konferensi International UPI-UPSI (ke-3: 2006: Indonesia)

Prinsip Pemasaran : Teori & Praktis / by Abu Bakar Abdul Hamid, author 621919, Md. Mohar Muhammad, author 582746, Mohd. Shoki Md. Ariff, author 187604, Fauziah Sh. Ahmad, 1967-, author 490251, Ahmad Sharifuddin Shamsuddin, author 216045, Nor Zafir Md. Salleh author 216053, Rohaizat Baharun, author 288704, Universiti Teknologi Malaysia. 495834

Customer satisfaction and service quality challenges and issues in Malaysia / by Mohd. Effandi Yusoff author, Ahmad Sharifuddin Shamsuddin author, Norzaidahwati Zaidin author, Rohaizat Baharun author, Huam, Hon Tat author, Ang, Magdalene Chooi Hwa author, Muhamad Jantan author, Noor Hazarina Hashim author, Nor Zafir Md. Salleh author, Abu Bakar Abdul Hamid author, Ammar Yassin Ghalip author, Siti Zaleha Omain author, Chong, Shih Wei author, Run, Ernest Cyril De author, Muhammad Mohsin Butt author, Tiong, Yea Ching author, Mohd. Shoki Md. Ariff author, Hairi Kamis author, Khalid Ismail author

Advances in quality engineering & management research / by Norhayati Zakuan author, Jafri Mohd. Rohani, 1966-, author, Sha'ri Mohd. Yusof author, Ismail Mohamad author, Norhayati Zakuan author, Awaluddin Mohamed Shaharoun author, Mohd. Noor Azli Ali Khan author, Ahamad Zaidi Bahari author, Nilda Tri Putri author, Edly Ferdin Ramly author, Kamarudin Abu Bakar author, Muzalwana Abdul Talib author, Susila Munisamy author, Shamsuddin Ahmed author, Norhayati Zakuan author, Muhamad Zameri Mat Saman author, Kong, Wee Ling author, Kang, Boon Siang author, Norzaidahwati Zaidin author, Ahmad Jusoh author, Mohd. Shoki Md. Ariff author, Salmiah Mohamad Amin author, Ungku Norulkamar Ungku Ahmad, 1968-, author