SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT / by Ahmad Jusoh, editor, Ameen Mahdi Al-Agaga, contributor, Ahmad Jusoh, contributor, Dan, Joon Chew, 1968-, contributor, Farrah Merlinda Muharam, contributor, Intan Nursyazwani Sallehuddin, contributor, Khalil Md. Nor, contributor, Lim, Lee Ping, contributor, Lokman Ali, contributor, Norazryana Mat Dawi, 1985-, contributor, Norhafizah Adam, 1991-, contributor, Nur Hazwani Mutazar, contributor, Roshazlizawati Mohd. Nor, contributor, Siti Zaleha Omain, contributor, Thoo, Ai Chin, contributor, Ungku Norulkamar Ungku Ahmad, 1968-, contributor, Zuraidah Sulaiman, contributor, Tan, Mei Zhi, contributor