KONDISI PELAYANAN DAN KEPERCAYAAN KONSUMEN PADA SERVICE ENCOUNTER DAN SERVICE RELATIONSHIPS by Resekiani Mas Bakar

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Efektivitas Pelatihan Pelayanan dalam Meningkatkan Pengetahuan Pelayanan, Kualitas Pelayanan, dan Kepuasan Pengguna Perpustakaan by Resekiani Mas Bakar, Fathul Himam

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Is Service with a Smile Enough to Satisfy Customers? Sincere and Insincere Smiles via Video and Vignette by Resekiani Mas Bakar, Fitriani Ayu, Lukman Nadjamuddin

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Peran mediasi customer-employee rapport pada pengaruh strategi emotional labor pustakawan terhadap kepuasan pelayanan pengguna perpustakaan by Riska Amaliah, Muhammad Jufri, Resekiani Mas Bakar

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Apology and Compensation: Impact on Customer Forgiveness and Negative Word-of-Mouth (WOM) by Resekiani Mas Bakar, Nurul Hidayati, Inastuti Retno Giffani

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APOLOGY AND COMPENSATION STRATEGY ON CUSTOMER FORGIVENESS AND NEGATIVE WORD OF MOUTH by Resekiani Mas Bakar, Nurul Hidayati, Inastuti Retno Giffani

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The Role of Organizational Culture in Moderating Effect of Emotional Labor Strategies on Nursing Professionalism by Resekiani Mas Bakar, Yaumil Khaerah, Nurul Hidayati, Andi Nasrawaty Hamid

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