Showing 1 - 2 results of 2 for search 'Roberto P. Madruga', query time: 0.07s Refine Results
  1. 1
    From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model

    From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model by Roberto P. Madruga, Edison Renato Silva, Jose Francisco Moreira Pessanha, Humberto Henriques de Arruda, Assed Naked Haddad

    Published 2024-01-01
    Get full text
    Article
  2. 2
    Comparing and contrasting customer success management and relationship marketing

    Comparing and contrasting customer success management and relationship marketing by Roberto P. Madruga, Bryson Hilton, Bryan Hochstein, Leonardo Luiz Lima Navarro, Édison Renato Silva, Assed N. Haddad

    Published 2024-05-01
    Get full text
    Article

Search Tools: