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Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests by Hanna Luetke Lanfer, Doreen Reifegerste, Winja Weber, Paula Memenga, Eva Baumann, Julia Geulen, Stefanie Klein, Anne Müller, Andrea Hahne, Susanne Weg-Remers
Published 2024-03-01
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