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THE ROLE OF CUSTOMER SATISFACTION MEDIATES THE EFFECT OF SERVICE QUALITY AND E-WOM ON MARKETPLACE REUSE INTENTIONS: A COMPARATIVE STUDY OF TOKOPEDIA AND SHOPEE by Dewi N.N.K.A., Suprapti N.W.S.

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THE ROLE OF SERVICE RECOVERY IN MODERATING THE INFLUENCE OF SERVICE QUALITY AND VARIETY-SEEKING BEHAVIOUR TOWARD SWITCHING INTENTION: A CASE STUDY ON GUESTS OF THE SAMAYA UBUD by Mahardika I G.W., Piartrini P.S., Suprapti N.W.S.

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THE EFFECT OF PRICE FAIRNESS AND PRODUCT COMPLETENESS ON REPURCHASE INTENTIONS MEDIATED BY CUSTOMER SATISFACTION: A STUDY ON INDOBAT PHARMACY CUSTOMERS IN DENPASAR CITY by Swari N.L.C.K., Sukawati T.G.R., Suprapti N.W.S.

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TECHNOLOGY ACCEPTANCE MODEL AND TRUST IN EXPLAINING CUSTOMER INTENTION TO USE INTERNET BANKING by Putra A.A.S., Suprapti N.W.S., Yasa N.N.K., Sukaatmadja I P.G.

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