Social factor as an indicator for service excellence in facilities management services by Kasim, Rozilah, Umar, Muhammad Akilu, Martin, David

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Service quality versus service excellence: a paradigm shift by Kasim, Rozilah, Umar, Muhammad Akilu, Juanil, David Martin Daud

Public goods delivery as a contributing factor to the property tax revenue generation in Malaysian local governments by Kasim, Rozilah, Umar, Muhammad Akilu, Martin, David, Yassin, Azlina Md

Framework development to identify the impact of green building attributes on rental value of commercial properties in Malaysia by Kasim, Rozilah, Umar, Muhammad Akilu, Ishak, Mohd Hafizal, Ariffin, Khadijah Md

An examination of relationship between quality municipal services and citizen satisfaction in Malaysian local council, Batu Pahat in perspective by Kasim, Rozilah, Bello, Muhammad Umar, Martin, David, Abubakar, Muhammad, Umar, Muhammad Akilu

A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments by Umar, Muhammad Akilu, Kasim, Rozilah, Martin, David, Abubakar, Muhammad, Umar, Muhammad Bello, Ahmed, Tanko Husseini

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