Total Quality Management and Operational Excellence / by Olcay, Hilal, contributor, Leng, Jianfei, contributor, Zhao, Pangjian, contributor, Tiong, Kung Leong, contributor, Norhayati Zakuan, contributor, Muhamad Zameri Mat Saman, contributor, Fabris, Jonas Pedro, contributor, He, Jun, contributor, Yu, Yi, contributor, Liu, Qingfang, contributor, Zhang, Yujuan, contributor, Rostovtsev, Andrey, contributor, Kamonja, Giron, contributor, Liang, Yan, contributor, Sohail, Muhammad Tayyab, contributor, Ahmad Khan, Shahzad, contributor, Esaki, Kazuhiro, contributor, Sadikoglu, Esin, contributor, Mohd. Shoki Md. Ariff, contributor, Choy, Soon Tan, contributor, De Carlo, Filippo, contributor, Regattieri, Alberto, contributor, Santarelli, Giulia, contributor