Service Quality as Drivers of Customer Loyalty and Intention to Switch: Modeling the Mediating Effect of Customer Satisfation by Zailin Zainal Ariffin, Azizul Yadi Yaakop, Norsuhada Isa, Siti Sarah Omar, Nor Khasimah Aliman, Ramraini Ali Hassan

Get full text
Get full text

Kecerdasan emosi dan keseimbangan kerja dan kehidupan dalam kerjaya ketenteraan : suatu tinjauan konseptual by Rogis Baker, Hasimi Sallehuddin, Nur Surayya Mohd Saudi, Hasan Al-Banna Mohamed, Mohamed Ayyub Hassan, Zailin Zainal Ariffin

Get full text

Regional conference on cross cultural communication and national integration (RECCNI 2012) : unity in diversity, 19-21 June, 2012, Palace of the Golden Horses, Kuala Lumpur / by Regional Conference on Cross Cultural Communication and National Integration (2012 : Kuala Lumpur, Malaysia), Jowati Juhary, editor, Zailin Zainal Ariffin, editor, Surinder Kaur, editor

TOWARDS INDUSTRY EXCELLENCE / by Nomahaza Mahadi, editor 514421, Ong, Choon Hee, editor 383786, Nomahaza Mahadi, contributor 514421, Ong, Choon Hee, contributor 383786, Adriana Mohd. Rizal, contributor 606985, Hanif Haghshenas, 1980-, contributor 613346, Mohd. Faiq Abd. Aziz, contributor 616464, Siti Sarah Omar, contributor 297471, Sobrina Ruzaimi, contributor 616474, Zailin Zainal Ariffin, contributor 595923, Azizul Yadi Yaakop, contributor 616475, Ng, Kang Chian, contributor 616466, Rahayu Tasnim, contributor 616470, Siti Zainab Zainol, contributor 616471, Wan Khairuzzaman Wan Ismail, contributor 558129, Wardatul Amalina Mohd. Mohid, contributor 616473, Zarina Abdul Salam, contributor 607842, Norshidah Mohamed, contributor 603999