Παραπομπή σε μορφή APA (7η εκδ.)

421498 Thompson, H. (2004). Who stole my customer??: Winning strategies for creating and sustaining customer loyalty. Upper Saddle River, NJ : Paerson Education.

Παραπομπή σε μορφή Chicago (17η εκδ.)

421498 Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Upper Saddle River, NJ : Paerson Education, 2004.

Παραπομπή σε μορφή MLA (9th εκδ.)

421498 Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Upper Saddle River, NJ : Paerson Education, 2004.