421498 Thompson, H. (2004). Who stole my customer??: Winning strategies for creating and sustaining customer loyalty. Upper Saddle River, NJ : Paerson Education.
Chicago Style (17. basım) Atıf421498 Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Upper Saddle River, NJ : Paerson Education, 2004.
MLA (9th ed.) Atıf421498 Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Upper Saddle River, NJ : Paerson Education, 2004.
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