Effective IT service management : to ITIL and beyond! /
28
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New York, NY : Springer-Verlag,
2007
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Online Access: | http://dx.doi.org/10.1007/978-3-540-73198-6 |
_version_ | 1796681810625691648 |
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author | 334195 Addy, Rob |
author_facet | 334195 Addy, Rob |
author_sort | 334195 Addy, Rob |
collection | OCEAN |
description | 28 |
first_indexed | 2024-03-04T21:33:25Z |
format | |
id | KOHA-OAI-TEST:181462 |
institution | Universiti Teknologi Malaysia - OCEAN |
last_indexed | 2024-03-04T21:33:25Z |
publishDate | 2007 |
publisher | New York, NY : Springer-Verlag, |
record_format | dspace |
spelling | KOHA-OAI-TEST:1814622020-12-19T17:05:01ZEffective IT service management : to ITIL and beyond! / 334195 Addy, Rob New York, NY : Springer-Verlag,20072836PSZJBLInformation technologyInformation resources managementhttp://dx.doi.org/10.1007/978-3-540-73198-6URN:ISBN:9783540731979 (pbk.)URN:ISBN:9783540731986 (electronic bk.)Remote access restricted to users with a valid UTM ID via VPN |
spellingShingle | Information technology Information resources management 334195 Addy, Rob Effective IT service management : to ITIL and beyond! / |
title | Effective IT service management : to ITIL and beyond! / |
title_full | Effective IT service management : to ITIL and beyond! / |
title_fullStr | Effective IT service management : to ITIL and beyond! / |
title_full_unstemmed | Effective IT service management : to ITIL and beyond! / |
title_short | Effective IT service management : to ITIL and beyond! / |
title_sort | effective it service management to itil and beyond |
topic | Information technology Information resources management |
url | http://dx.doi.org/10.1007/978-3-540-73198-6 |
work_keys_str_mv | AT 334195addyrob effectiveitservicemanagementtoitilandbeyond |