Effective IT service management : to ITIL and beyond! /

Effective IT service management : to ITIL and beyond! /

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Bibliographic Details
Main Author:	334195 Addy, Rob
Format:
Published:	New York, NY : Springer-Verlag, 2007
Subjects:	Information technology Information resources management
Online Access:	http://dx.doi.org/10.1007/978-3-540-73198-6

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