Reference service standards, performance criteria, and evaluation /

Ижил төстэй зүйлс

• Evaluation of reference services/
  -н: Katz, Bill
  Хэвлэсэн: (1984)
• Digital reference service in the new millennium : planning, management, and evaluation /
  -н: Lankes, R. David, зэрэг
  Хэвлэсэн: (2000)
• Performance indicators for reference and information services : round 1 /
  -н: Cotter, Rosemary, зэрэг
  Хэвлэсэн: (1996)
• The Librarian and reference service /
  -н: Rowland, Arthur Ray
  Хэвлэсэн: (1977)
• Ethics and reference services/
  -н: Katz, Bill, зэрэг
  Хэвлэсэн: (1982)