The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /

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Bibliographic Details
Main Authors:	218802 Price, Bill, Jaffe, David, 1963-
Format:
Language:	eng
Published:	San Francisco, CA : Jossey-Bass, 2008
Subjects:	Consumer satisfaction Customer services Service industries

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