Managing service as a strategic profit center /

Managing service as a strategic profit center /

32

書誌詳細
第一著者:	209457 Blumberg, Donald F.
フォーマット:
出版事項:	New York :bMcGraw-Hill,c1991
主題:	Customer services Strategic planning

類似資料

Managing high-tech services using a CRM strategy /
著者:: 209457 Blumberg, Donald F.
出版事項: (2003)

Strategic leadership : managing the missing links /
著者:: 192495 Handscombe, Richard S., 等
出版事項: (1993)

Strategic service management : beyond the moment of truth /
著者:: Boyle, Denis
出版事項: (1990)

Expanding customer service as a profit center : striving for excellence and competitive advantage /
著者:: 291466 Reider, Rob
出版事項: (2012)

Technology and customer service : profitable relationship building /
著者:: 463337 Timm, Paul R., 等
出版事項: (2005)

The profitable art of service /
著者:: 272988 James, L. Heskett, 等

MarketBusters : 40 strategic moves that drive exceptional business growth /
著者:: 398124 McGrath, Rita Gunther, 等
出版事項: (2005)

Strategic management : global cultural perspectives for profit and non-profit organizations /
著者:: 418162 Katsioloudes, Marios I.
出版事項: (2006)

Services marketing management : a strategic perspective/
著者:: 248962 Kasper, Hans, 等
出版事項: (2006)

Strategic management /
著者:: 245188 Miller, Alex
出版事項: (1998)

Strategic management /
著者:: 306712 David, Fred R.
出版事項: (1997)

Strategic management /
著者:: 245186 Dess, Gregory G., 等
出版事項: (1993)

Strategic management : text and cases /
著者:: 348237 Boseman, F. Glenn, 等
出版事項: (1989)

Cases in strategic management /
著者:: Hubbard, Graham
出版事項: (2000)

Strategic management : cases /
著者:: 306712 David, Fred R.
出版事項: (2004)

Strategic management : cases /
著者:: 279863 Wright, Peter, 等
出版事項: (1998)

Strategic management : concepts /
著者:: 279863 Wright, Peter, 等
出版事項: (1998)

Cases in strategic management /
著者:: 279693 Hill, Charles W. L., 等
出版事項: (2008)

Strategic management : concepts /
著者:: 279863 Wright, Peter, 等
出版事項: (1996)

Cases in strategic management /
著者:: 446059 Hill, Charles W L, 等
出版事項: (1998)

Strategic management : concepts /
著者:: 306712 David, Fred R.
出版事項: (2005)

Strategic management : process, content and implementation /
著者:: Macmillan, Hugh, 1942-, 等
出版事項: (2000)

Strategic relationship marketing /
著者:: 303472 Hougaard , Soren, 等
出版事項: (2002)

Strategic management : concepts & cases /
著者:: 306712 David, Fred R.
出版事項: (1999)

Strategic management : concepts and cases /
著者:: Thompson, Arthur A., 1940-, 等
出版事項: (1999)

Strategic management : concepts and cases /
著者:: Thompson, Arthur A., 1940-, 等
出版事項: (1998)

Strategic management : principles and practice /
著者:: 522567 Witcher, Barry J., 等
出版事項: (c201)

Strategic management : concepts and cases /
著者:: Thompson, Arthur A., 1940-, 等
出版事項: (c199)

Strategic management : concepts and cases /
著者:: 306712 David, Fred R.
出版事項: (2011)

strategic management : concepts & cases /
著者:: David, Fred R., author 306712, 等
出版事項: (2004)

Strategic management : text and cases /
著者:: 279863 Wright, Peter, 等
出版事項: (1994)

Strategic management and business policy /
著者:: 400807 Wheelen, Tom, 等
出版事項: (2004)

Strategic management : concepts and cases /
著者:: Thompson, Arthur A., 1940-, 等
出版事項: (1987)

Strategic management : concepts and cases /
著者:: 306712 David, Fred R.
出版事項: (2007)

Strategic management : concepts and cases /
著者:: 306712 David, Fred R.
出版事項: (2009)

Strategic management : concepts and cases
著者:: Thompson, Arthur A., 1940-, 等
出版事項: (2003)

Annual editions : strategic management /
著者:: Bernstein, Eldon H
出版事項: (2001)

Strategic management : concepts and cases
著者:: Thompson, Arthur A., 1940-, 等
出版事項: (2001)

Strategic management and business policy /
著者:: 393101 Wheelen, Thomas L., 等
出版事項: (2008)

STRATEGIC MANAGEMENT and BUSINESS POLICY /
著者:: Wheelen, Thomas L., author 393101, 等
出版事項: (2002)