Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service /

Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service /

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Bibliographic Details
Main Author:	421027 Ehrlich, Betsi Harris
Format:
Language:	eng
Published:	Boca Raton : St. Lucie Press, 2002
Subjects:	Service industries Total quality management

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