APA (7th ed.) Citation

418274 Cook, S. (1997). Customer care. London : Kogan Page.

Chicago Style (17th ed.) Citation

418274 Cook, Sarah. Customer Care. London : Kogan Page, 1997.

MLA (9th ed.) Citation

418274 Cook, Sarah. Customer Care. London : Kogan Page, 1997.

Warning: These citations may not always be 100% accurate.