214462 Brinkman, R., & Kirschner, R. (1994). Dealing with people you can't stand: How to bring out the best in people at their worst. New York : McGraw-Hill.
Citação do estilo Chicago (17ª ed.)214462 Brinkman, Rick, e Rick Kirschner. Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst. New York : McGraw-Hill, 1994.
Citação MLA (9ª ed.)214462 Brinkman, Rick, e Rick Kirschner. Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst. New York : McGraw-Hill, 1994.
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