Lean six sigma service excellence : a guide to green belt certification and bottom line improvement /

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement /

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Detalhes bibliográficos
Autor principal: 236185 Taylor, Gerald M.
Formato:
Idioma:eng
Publicado em: Boca Raton, FL : J. Ross Publishing, 2009
Assuntos:
Includes bibliographical references and index
Service industries
Six sigma (Quality control standard)
Production management

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