APA aipamena

234451 Martin, K., & Osterling, M. (2008). Metrics-based process mapping [electronic resource]: An excel-based solution. Boca Raton, Florida : Productivity Press.

Chicago Style aipamena

234451 Martin, Karen, and Mike Osterling. Metrics-based Process Mapping [electronic Resource]: An Excel-based Solution. Boca Raton, Florida : Productivity Press, 2008.

MLA aipamena

234451 Martin, Karen, and Mike Osterling. Metrics-based Process Mapping [electronic Resource]: An Excel-based Solution. Boca Raton, Florida : Productivity Press, 2008.