234451 Martin, K., & Osterling, M. (2008). Metrics-based process mapping [electronic resource]: An excel-based solution. Boca Raton, Florida : Productivity Press.
Cita Chicago (17th ed.)234451 Martin, Karen, i Mike Osterling. Metrics-based Process Mapping [electronic Resource]: An Excel-based Solution. Boca Raton, Florida : Productivity Press, 2008.
Cita MLA (9th ed.)234451 Martin, Karen, i Mike Osterling. Metrics-based Process Mapping [electronic Resource]: An Excel-based Solution. Boca Raton, Florida : Productivity Press, 2008.
Atenció: Aquestes cites poden no estar 100% correctes.