234451 Martin, K., & Osterling, M. (2008). Metrics-based process mapping [electronic resource]: An excel-based solution. Boca Raton, Florida : Productivity Press.
Citace podle Chicago (17th ed.)234451 Martin, Karen, a Mike Osterling. Metrics-based Process Mapping [electronic Resource]: An Excel-based Solution. Boca Raton, Florida : Productivity Press, 2008.
Citace podle MLA (9th ed.)234451 Martin, Karen, a Mike Osterling. Metrics-based Process Mapping [electronic Resource]: An Excel-based Solution. Boca Raton, Florida : Productivity Press, 2008.
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