The customer service pocketbook /

The customer service pocketbook /

36

Bibliografische gegevens
Hoofdauteurs:	423401 Newby, Tony, Archier, Alexis
Formaat:
Taal:	eng
Gepubliceerd in:	Alresford, Hants. : Management Pocketbook, 1995
Onderwerpen:	Customer services Customer relations

Gelijkaardige items

40 activities for improving customer service /
door: 231859 Linton, Ian
Gepubliceerd in: (1996)

Great customer connections : simple psychological techniques that guarantee exceptional service /
door: 208186 Gallagher, Richard S.
Gepubliceerd in: (2006)

Inspired customer service : strategies for service quality /
door: 204979 Clutterbuck, David, et al.
Gepubliceerd in: (1993)

CUSTOMER SERVICE REINVENTED: Language Of The Soul /
door: Siti Hawa Mohd, 1954-, author
Gepubliceerd in: (2020)

The customer challenge : the inside story of a remarkable transformation in customer service /
door: 457960 Johnson, Tom
Gepubliceerd in: (1997)

Customer service : a practical approach /
door: 435962 Harris, Elaine K.
Gepubliceerd in: (1996)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
door: Payne, Shelia
Gepubliceerd in: (1997)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
door: Abdullah, Norshafina
Gepubliceerd in: (2007)

The Hidden Power of Your Customers : Four Keys to Growing Your Business Through Existing Customers /
door: Carroll, Becky, 1966- author 530052, et al.
Gepubliceerd in: (2011)

The customer rules : the 39 essential rules for delivering sensational service /
door: Cockerell, Lee, author
Gepubliceerd in: (2013)

Practical Handbook of CUSTOMER SERVICE OPERATIONS Translating Excellence Into Action
door: Blanding, Warren
Gepubliceerd in: (1989)

Customer service training 101 /
door: Evenson, Renee, 1951-
Gepubliceerd in: (2011)

Up your service : strategies and action steps to delight your customers now /
door: 268192 Kaufman, Ron
Gepubliceerd in: (2000)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
door: Othman, Zulhan
Gepubliceerd in: (2015)

WOOING CUSTOMERS BACK : How to give great service and increase your own success /
door: 259898 Holmes, Mark author
Gepubliceerd in: (1996)

Customer relationship management for enhancing the customer satisfaction and customer loyalty in Iran Shahrvand stores /
door: Raha Khalafinezhad, et al.
Gepubliceerd in: (2013)

Measuring customer service effectiveness /
door: Cook, Sarah, 1955-
Gepubliceerd in: (2004)

The customer service solution : managing emotions, trust, and control to win your customer's business /
door: Dasu, Sriram, et al.
Gepubliceerd in: ([201)

SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It /
door: Gee, Val, et al.
Gepubliceerd in: (1999)

Building Customer Loyalty /
door: Linton, Ian, author
Gepubliceerd in: (1994)

Customer relationship management implementation in Iran automobile industry /
door: Kamyar Kavosh, 1977-, et al.
Gepubliceerd in: (2011)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
door: Ramli, Suriana
Gepubliceerd in: (2017)

Quality customer service : how to win with the customer /
door: 346261 Martin, William B.
Gepubliceerd in: (2001)

Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /
door: 350577 Loshin, David, et al.
Gepubliceerd in: (2013)

Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success /
door: Adams, Richard, 1967- author
Gepubliceerd in: (2020)

Customer relationship management implementation in Iran automobile industry [electronic resource] /
door: Kamyar Kavosh, 1977-
Gepubliceerd in: (2011)

Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee
door: Zainuddin, Anizah, et al.
Gepubliceerd in: (2017)

Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia /
door: 449390 Wiwied Virgiyanti
Gepubliceerd in: (2007)

The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work /
door: Wellington, Patricia.
Gepubliceerd in: (1995)

Best practices in customer service /
door: Zemke, Ron, et al.
Gepubliceerd in: (1998)

A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
door: Ramli, Ida Aziaty
Gepubliceerd in: (2008)

Improving your customer relations [kasetvideo]
Gepubliceerd in: (1992)

The 10 Golden Rules of Customer Service : & the Story of the $6,000 Egg /
door: Duncan, Todd, author, et al.
Gepubliceerd in: (2019)

Customer winback : how to recapture lost customers and keep them loyal /
door: 341711 Griffin, Jill, et al.
Gepubliceerd in: (2001)

101 ways to really satisfy your customers /
door: Griffiths, Andrew, 1966-
Gepubliceerd in: (2002)

Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /
door: 449390 Wiwied Virgiyanti
Gepubliceerd in: (2007)

What the customer wants : just ask / [kasetvideo]
Gepubliceerd in: (1997)

THE CUSTOMER DRIVEN COMPANY : Moving from Talk to Action /
door: 238002 Whiteley, Richard C.
Gepubliceerd in: (1991)

SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT /
door: Ahmad Jusoh, editor, et al.
Gepubliceerd in: (2017)

Legendery service : the key is to care /
door: 349182 Blanchard, Ken, et al.
Gepubliceerd in: (2014)