Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services /

Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services /

Thesis (Sarjana Sains (Teknologi maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2004

Bibliographic Details
Main Author:	319243 Muhammad Ihsan Jambak
Format:
Language:	eng
Published:	Skudai : Universiti Teknologi Malaysia, 2004
Subjects:	Customer relations Relationship marketing Customer services

Similar Items

Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services [compact disc] /
by: 319243 Muhammad Ihsan Jambak
Published: (2004)

Customer experience management : a revolutionary approach to connecting with your customers /
by: 457642 Schmitt, Bernd H.
Published: (2003)

Maximising profits : the customer-centric approach /
by: 312321 Teo, Raymond, et al.
Published: (2003)

Customer equity : building and managing relationships as valuable assets /
by: Blattberg, Robert C., 1942-, et al.
Published: (2001)

Customer relationship management : integrating marketing strategy and information technology /
by: 391500 Zikmund, William G., et al.
Published: (2003)

Strategic customer care : an evolutionary approach to increasing customer value and profitability /
by: 231004 Brown, Stanley A.
Published: (1999)

The Impact of Digital Communication on Customer Loyalty through the Relationship between Brand and Customer, and Customer Citizenship Behavior
by: Sy Nguyen Tran
Published: (2025-02-01)

TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX /
by: Villani, Isabella, author
Published: (2019)

Effectiveness of Customer Relationship Management in Shopping Malls: Mall–Retailer Collaboration Empirics
by: Manuel García-Nieto, et al.
Published: (2025-01-01)

Principles of customer relationship management /
by: 419877 Baran, Roger J., et al.
Published: (2008)

Relationship marketing : management of customer relationships /
by: Bruhn, Manfred, author
Published: (2003)

151 quick ideas to get new customers /
by: Wilson, Jerry R., 1944-2005
Published: (2005)

151 Quick Ideas TO GET NEW CUSTOMERS
by: Wilson, Jerry R. 365614
Published: (2005)

Customer Knowledge Management : People, Processes, and Technology /
by: Al-Shammari, Minwir, author 279284, et al.
Published: (2009)

Customer knowledge management : people, processes, and technology /
by: Al-Shammari, Minwir, author 279284
Published: (2009)

Ingenuity customer relationship management sales force automation version 4.0 /
by: Kow, Cik Choy, author, et al.
Published: (2005)

Ingenuity customer relationship management sales force automation version 4.0 /
by: Kow, Cik Choy, author, et al.
Published: (2005)

Up close & personal? : customer relationship marketing @ work /
by: Gamble, Paul R., et al.
Published: (2006)

A Study of Customer Orientation and Customer Commitment in the Food Sector of Pakistan
by: Muhammad Ahmad, et al.
Published: (2020-05-01)

Customer lifetime value : reshaping the way we manage to maximize profits /
by: Bejou, David, et al.
Published: (2006)

Relationship marketing for competitive advantage : winning and keeping customers /
by: Payne, Adrian
Published: (1995)

The effect of customer relationship management on customer satisfaction performance in the hotel industry in Jordan
by: Abdulrahman Al-Kharabsheh
Published: (2024-12-01)

Formation of Economically Sound Tax Consequences on Purchase and Sale of Foreign Goods (Case Study on Customs Procedure of Customs Warehouse)
by: E. Yu. Sidorova
Published: (2020-04-01)

BENEFITS RESULTING FROM DEVELOPING LASTING RELATIONSHIPS WITH CUSTOMERS IN COMPANIES RENDERING SERVICES
by: Dorota Grego-Planer, et al.
Published: (2013-12-01)

Customer service in the information age : a common sense approach to high-tech help /
by: 211404 Haberer, JoAnn
Published: (2004)

La estrategia CRM, una visión 360º del cliente
by: Ma. Rosa Llamas Alonso, et al.
Published: (2005-01-01)

A training needs analysis for customs front-line officers : a case study at Kompleks Sultan Abu Bakar, Tanjung Kupang /
by: 315445 Manvender Kaur Sarjit Singh, et al.
Published: (2004)

CRM: a new formula for internal coordination
by: E. V. Berezhnaya, et al.
Published: (2024-04-01)

Advancing Sustainable Practices in Electronic Customer Relationship Management
by: Ahmad Mansour, et al.
Published: (2024-12-01)

Features of the Development Strategy Customer Relationship Management
by: I. M. Gurova
Published: (2017-07-01)

Customer winback : how to recapture lost customers and keep them loyal /
by: 341711 Griffin, Jill, et al.
Published: (2001)

The Hidden Power of Your Customers : Four Keys to Growing Your Business Through Existing Customers /
by: Carroll, Becky, 1966- author 530052, et al.
Published: (2011)

The effect of customer value and trust on customer satisfaction and its impact on customer loyalty
by: Yudhi Koesworodjati, et al.
Published: (2023-09-01)

Providing a model of purchase intention and customer experience on customer behavior in virtual networks
by: Kazem Tolooee, et al.
Published: (2024-11-01)

Quality customer service : how to win with the customer /
by: 346261 Martin, William B.
Published: (2001)

Customer relationship management for enhancing the customer satisfaction and customer loyalty in Iran Shahrvand stores /
by: Raha Khalafinezhad, et al.
Published: (2013)

Examining the Impact of Promotions, CRM, and Consumer Trust on Customer Loyalty Through Consumer Satisfaction: A Path Analysis Study on English Center Students
by: Nikma Yucha, et al.
Published: (2024-10-01)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2004)

CUSTOMER RELATIONSHIP MANAGEMENT TOOLS AND ORGANIZATIONAL PERFORMANCE OF COMMERCIAL BANKS IN SOUTHWEST, NIGERIA
by: Bolaji Comfort ADENIYI, et al.
Published: (2024-10-01)

Managing Information Flows in Supplier-Customer Relationships: Issues, Methods and Emerging Problems
by: Volpato, Giuseppe, et al.
Published: (2002)