187325 Hope, C., & Muhlemann, A. (1997). Service operations management: Strategy, design and delivery. London : Prentice Hall.
Cita Chicago (17th ed.)187325 Hope, Christine, i Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
Cita MLA (9th ed.)187325 Hope, Christine, i Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
Atenció: Aquestes cites poden no estar 100% correctes.