187325 Hope, C., & Muhlemann, A. (1997). Service operations management: Strategy, design and delivery. London : Prentice Hall.
Chicago Style (17th ed.) Citation187325 Hope, Christine, and Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
MLA (9th ed.) Citation187325 Hope, Christine, and Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
Warning: These citations may not always be 100% accurate.