APA aipamena

187325 Hope, C., & Muhlemann, A. (1997). Service operations management: Strategy, design and delivery. London : Prentice Hall.

Chicago Style aipamena

187325 Hope, Christine, and Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.

MLA aipamena

187325 Hope, Christine, and Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.

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