187325 Hope, C., & Muhlemann, A. (1997). Service operations management: Strategy, design and delivery. London : Prentice Hall.
Style de citation Chicago (17e éd.)187325 Hope, Christine, et Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
Style de citation MLA (9e éd.)187325 Hope, Christine, et Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
Attention : ces citations peuvent ne pas être correctes à 100%.